Customer Support and Technical Services 

Our expert technical service and support professionals draw from their years of experience and a wide variety of Customer deployments to bring a host of best practices and lessons learned to your organization’s analysis, implementation, training, and support needs. From the very start, your deployment and overall experience will exceed your expectations. As a Clearview Customer, you will find that Clearview delivers outstanding results and unsurpassed value for your Content Management investments.

No other vendor can bring you the combined power of experience, technology, and innovation in highly agile solutions delivered with a company-wide commitment to total Customer satisfaction. That’s the Clearview difference.

• Technical Support

The mission of Technical Support is to provide effective solutions to all of our Customers’ questions and technical issues regarding Clearview. We strive to ensure that each and every Customer receives exceptional service.

The relationship between Technical Support and the Customer begins 90 days after Professional Services has completed the Clearview implementation. As our Customers’ front-line source for technical assistance, Technical Support analysts work with your designated onsite System Administrator to satisfactorily resolve every open technical issue. Additionally, as the liaison between the Customer and Clearview, Technical Support communicates information on the state of the product between these two groups.

The Clearview Continuing Education Series

As a part of Clearview's on-going commitment to creating long-term value with our customers, we have introduced a web-based continuing education program designed to keep our customers current with the rich features and functions delivered with the Clearview system.  Each quarter, Clearview hosts a 60-90 minute web "classroom-style" event for all registered customers and business partners of record.  During each session, an experienced Clearview instructor leads the group through a variety of topics and functionalities designed to ensure each customer is getting the maximum value and return from the usage of their Clearview system.

This is an excellent means of keeping your staff up to date with new features, training new employees or handling turnover in staff, as well as making sure that all of the functionality and capabilities of the system don't get lost after the initial Clearview training and education.   

Professional Services

Our Professional Services are designed to enhance and leverage your processes so your organization may gain full advantage of managing reports and documents. Every step of the way—from consultation, to system installation, to training—our Professional Services team is guided by the Clearview commitment to total Customer satisfaction.  

The mission of Professional Services is to perform a successful implementation of Clearview at all Customer sites and to build an excellent working relationship with each and every Customer. Professional Services analysts strive to ensure that the Clearview implementation exceeds Customer expectations, including conversions, system configuration, software installation, consultation, and training. The goal of Professional Services is to gain a thorough understanding of our Customers' requirements and processes in order to make their Clearview system work the way they do.

Consultation Services

Our Consultation process begins with a kick-off meeting, which is essentially a knowledge transfer session. At this meeting we gain a thorough understanding of your business processes, review your system goals, answer your technical questions, and generate a timeline for each step of the Clearview implementation.

You will be assigned a Project Manager to ensure that the implementation meets and exceeds your expectations. The Project Manager will work with you to define your organization's preferred report titles, document indexes, cabinet tree structure, and other similar details.  Following the kick-off meeting, Consultation is a two-phased process: Conversion Services and System Configuration. 

Conversion Services

Before we begin your data and system conversion, we discuss with you the details of the conversion process and what you can expect during the Conversion phase. The conversion phase includes gathering the conversion requirements such as file transfer, network, and server requirements; configuring the flow of the conversion; and then implementing the conversion. Upon completion of the conversion, we will provide you 90 days of Conversion Support.   

System Installation

The Clearview implementation is a non-invasive process that won’t interfere with the way your organization works. With the most advanced remote technology available (such as secure virtual network computing and Web conferencing), we can complete the majority of the setup from our Corporate office.

By walking your designated onsite System Administrator through each step and answering technical questions, we deliver a fluent and efficient system installation. Upon completion of the installation, we will provide you 90 days of Installation Support.